This lesson is available to learners who have purchased the lesson or full course.
9. Identifying the Experts
Dr. Klein shares expert advice for identifying the real experts; outlining unique criteria for identifying the experts beyond relying on criteria like years of experience or credentials.
15 Lessons (80min)
- 1: Welcome
- 2: The Zone of Indifference
- 3: Becoming a Better Decision Maker
- 4: When to Trust Your Intuition
- 5: Decision Making Under Uncertainty Part 1
- 6: Decision Making Under Uncertainty Part 2
- 7: Pre-mortem Method for Risk Analysis Part 1
- 8: Pre-mortem Method for Risk Analysis Part 2
- 9: Identifying the Experts
- 10: Getting the Most From the Experts
- 11: Just-In-Time Team Calibration
- 12: Six Levers for Boosting Team Performance
- 13: How Do Customers Make Decisions?
- 14: How to Get Inside Customers’ Heads
- 15: The Success Scan
Masterclass in Practical Decision Making
Join Dr. Gary Klein to learn research-based strategies to help you become a better decision maker
15 Lessons (80min)
- 1: Welcome
- 2: The Zone of Indifference
- 3: Becoming a Better Decision Maker
- 4: When to Trust Your Intuition
- 5: Decision Making Under Uncertainty Part 1
- 6: Decision Making Under Uncertainty Part 2
- 7: Pre-mortem Method for Risk Analysis Part 1
- 8: Pre-mortem Method for Risk Analysis Part 2
- 9: Identifying the Experts
- 10: Getting the Most From the Experts
- 11: Just-In-Time Team Calibration
- 12: Six Levers for Boosting Team Performance
- 13: How Do Customers Make Decisions?
- 14: How to Get Inside Customers’ Heads
- 15: The Success Scan
Lesson info
Dr. Klein shares expert advice for identifying the real experts; outlining unique criteria for identifying the experts beyond relying on criteria like years of experience or credentials.
About this course
This course includes:
- 80 minutes of asynchronous, video-based lessons
- Downloadable transcripts
- 14-question comprehension quiz (Required)
- Certificate of completion
Course Description
The ability to make effective decisions is a very important skill to have. We are often forced to make tough decisions with incomplete information, under time constraints, and in high-stakes and high-stress situations. In this course, cognitive psychologist, Dr. Gary Klein, shares practical tips and guidance to improve your decision making. This course has been developed based on Dr. Klein’s decades of decision making research conducted in real-world settings. After completing the course you will learn crucial skills such as how to break free from indecision, when to trust your intuition, how to learn from the experts, how to best understand your customers’ decisions, and become a more confident decision maker!
Browse Lessons
Lesson 1: Welcome
Apply research-informed strategies developed by Dr. Gary Klein to boost the power of your intuition, make faster decisions, and lead more effective projects.
Available for free
Lesson 2: The Zone of Indifference
Break free from indecision and avoid becoming paralyzed when deciding between similar options.
Lesson 3: Becoming a Better Decision Maker
How do we actually make decisions? Learn how using feedback to enhance your expertise can improve the quality of your decision making.
Lesson 4: When to Trust Your Intuition
If you can’t trust your gut, who can you trust? Cautiously using our intuitions, which are in part derived from our experiences, can lead to better decisions.
Lesson 5: Decision Making Under Uncertainty Part 1
Do you find yourself struggling to make decisions without gathering all of the data you can get your hands on? In part one of this two-part lesson, learn how to make confident decisions despite uncertainty and avoid falling prey to the data-gathering trap.
Lesson 6: Decision Making Under Uncertainty Part 2
Have you ever been fixated on an idea and ignored any evidence that didn’t support your idea? In part two of this two-part lesson, develop a better appreciation for anomalies and learn how to identify and use them to support your decision making.
Lesson 7: Pre-mortem Method for Risk Analysis Part 1
In part one of this two-part lesson, master Dr. Klein’s Pre-Mortem method for risk analysis, endorsed by Nobel Prize winners Daniel Kahneman and Richard Thaler. Give everyone on your team a voice in identifying potential problems or weak spots in your project plan before even getting started.
Lesson 8: Pre-mortem Method for Risk Analysis Part 2
In part two of this two-part lesson, learn how not to run a Pre-mortem by avoiding six common mistakes often made by novice facilitators.
Lesson 9: Identifying the Experts
Dr. Klein shares expert advice for identifying the real experts; outlining unique criteria for identifying the experts beyond relying on criteria like years of experience or credentials.
Lesson 10: Getting the Most From the Experts
Develop important skills to effectively interact with experts. Incorporate specific probes to leverage their expertise and learn from and collaborate with them in ways that meet your needs.
Lesson 11: Just-In-Time Team Calibration
Explore a novel tool to quickly assess and recalibrate your team. Tailor this tool to suit your own team’s needs and begin incorporating today.
Lesson 12: Six Levers for Boosting Team Performance
Effectively motivate your team by understanding the strengths and weaknesses of six common performance boosting strategies.
Lesson 13: How Do Customers Make Decisions?
How can we actually know what customers are thinking? Learn why relying solely on large data may not capture the whole story.
Lesson 14: How to Get Inside Customers’ Heads
Incorporate cognitive interviewing techniques to supplement your data-gathering and get more substantial insights into customers’ decision making.
Lesson 15: The Success Scan
Start your projects off on the right foot by generating team enthusiasm using the Success Scan, a technique similar to the Pre-mortem.