Insights
The Comedy Mindset
Humor can be an effective tool in changing our reactions in certain situations, allowing us to enjoy and appreciate moments that might otherwise cause us to stew in our own anger and frustration.
News and Updates
experts
Insights
Handling Training Requirements When Expertise Becomes Outdated
Gary Klein reflects on several necessary organizational changes in response to emerging events, such as the COVID-19 pandemic. He suggests ways expertise and training can evolve from these emerging, fast-paced situations.
Insights
Re-thinking training: Just-in-Time (JIT) Training
In part three of this four-part series, Gary Klein considers the sustainability and efficacy of traditional training approaches during events such as the COVID-19 pandemic, where conditions are rapidly changing and information is shared in unconventional ways.
Insights
Re-thinking expertise: The Skill Portfolio account of experts
In part two of this four-part series, we revisit Gary Klein’s discussion of emerging and rapidly changing phenomena, such as the COVID-19 pandemic, and how these patterns have provided new insights about the nature of expertise.
Insights
Business as Unusual: How to train when expertise becomes outdated
What do we do when rapidly changing conditions push the boundaries of expertise and traditional training approaches?